2023-09-222023-10-252023-10-252023-03-31Baladon, Helena Braulia Falconi. Competências digitais no âmbito do Programa Belo Horizonte - Cidade Inteligente: uma análise da percepção dos agentes públicos do Centro Integrado de Operações de Belo Horizonte. 2023. 160 f. Dissertação (Programa de Mestrado em Administração Pública) - Fundação João Pinheiro, Belo Horizonte.http://repositorio.fjp.mg.gov.br/handle/tede/604This research examines initiatives and perceptions regarding the relevance and development of digital competencies by public agents who work at the Integrated Operations Center of Belo Horizonte (COP-BH), based on the premises of the Belo Horizonte Smart City Program (BHCI). To do so, the digital competencies assigned to public agents who work at COP-BH were adapted based on the Digital Reference Dynamic Framework (QDRCD) in order to analyze their relevance to the work performance of these agents, as well as the development of these competencies, considering the context of the BHCI Program. The research methodology involved a qualitative-quantitative approach, with the use of bibliographic, documentary and field research. The field research was conducted at COP-BH and included the application of structured questionnaires to all public agents who work in the institution, as well as semi-structured interviews with managers. The questionnaires were applied to verify the relevance of the assigned digital competencies, and the interviews were conducted to investigate the managers' perceptions regarding the development of these competencies at the Integrated Center. The results of the research reveal that the digital competencies assigned to COP-BH are perceived as extremely relevant by public agents for the performance of their activities and are being addressed, albeit incipiently, in the development of public agents with the implementation of the BHCI Program. However, it was observed, from the perceptions of the managers, that initiatives for the development of digital competencies still lack systematized planning and evaluation tools in the general context of COP-BH.application/pdfAcesso AbertoTecnologia da InformaçãoServiço PúblicoQualificação ProfissionalServidor PúblicoCentro Integrado de Operações de Belo Horizonte (COP - BH)Programa Belo Horizonte - Cidade Inteligente (BHCI)DissertaçãoADMINISTRACAO::ADMINISTRACAO PUBLICA