2020-10-092023-10-252023-10-252019-11-29Neves, Kelly Silveira Gomes. Implantação de sistema integrado de gestão na administração pública estadual. 2019. 112 f. Dissertação (Programa de Mestrado em Administração Pública) - Fundação João Pinheiro, Belo Horizonte .http://repositorio.fjp.mg.gov.br/handle/tede/503This dissertation aims to investigate the implementation of the integrated management information system in the public administration of the state of Minas Gerais, called "GRP Minas". The theory of organizational change is used as an analytical perspective, in order to identify aspects related to the context, content and process of change due to the implementation of the system. The used methodology was qualitative and involved bibliographic research on organizational change, integrated information systems and New Public Management. Documentary research rel through direct observation and interviews with members of the project team. The results indicated that there was the influence of internal and external factors in the decision to implement t systems; (ii) the need for process modernization and system integration; (iii) compliance with legal requirements and; (iv) convergence with international public accounting standards. It has been found that the process still continues. The content of the change comprises the implementation of an integrated government system that will lead to technological, behavioral and structural changes in the functioning of state organizations. It is noteworthy that the implementation of GRP has proved to be a challenging and complex process, given the diversity of the nature of the processes supported, the large volume of human and financial resources required for the development of the system, which had intermittent flows and distinct support from top management (sometimes effective, sometimes formal), as well as the time of the project that has been lasting more than 11 years. Still regarding the research findings, there was no establishment of a urgency sense due to the time of introducing GRP Minas; the coalition formed to support did not have the strength to drive the change; although there was a strategic vision of the project, it was not communicated effectively, while the individuals involved faced several barriers in the implementing change process with no short-term achievements. It was not possible to verify in the research the consolidation of gains and production of new changes, nor the absorption by the organizational culture of the change processes. The dissertation contributes to indicate that the observance of the critical success factors for systems implantation and the steps for a successful change foreseen in the literature may mitigate the difficulties of this process and maximize the expected benefits of the GRP Minas implementation in Minas Gerais state. Further studies on the implementation of GRP in other Public Administration entities are suggested under the theoretical lens of organizational change to broaden academic and empirical knowledge on the subject.application/pdfAcesso AbertoSistema de InformaçãoAdministração PúblicaGRP MinasMudança OrganizacionalDissertaçãoADMINISTRACAO PUBLICA::ORGANIZACOES PUBLICAS