2024-10-232024-10-232014GARCIA, A. P. P. Papel das ouvidorias: estudo de caso da Ouvidoria Geral do Estado de Minas Gerais. 112 f. Dissertação (Mestrado em Administração Pública) - Escola de Governo Professor Paulo Neves de Carvalho da Fundação João Pinheiro, 2014.http://repositorio.fjp.mg.gov.br/handle/123456789/4224This paper presents the role of the Public Ombudsman and specifically presents a case study of the Ombudsman of the State of Minas Gerais. Initially, it presents a comparison of the major democratic conceptions, emphasizing the view that each of them develops the concept of participation in the functioning of democracy. This paper shows the origin and historical repercussions of the institute of the "Ombudsman", in Sweden as well as the trajectory of the institute in Brazil. Then, it presents the legal treatment given to popular participation and to the Ombudsman at the federal and at the State of Minas Gerais. It shows the role of the Ombudsman in Minas Gerais, so there are exposed the main features of this institution, and its key initiatives. It also presents general considerations about the Ombudsman in five other states in Brazil. The study shows that the Public Ombudsman arise as a tool in support of democratic deepening. However, it is noted that the institute needs more attention to its improvement and to achieve greater legitimacy in its actions.open accessParticipação popularAdministração públicaOuvidoria PúblicaMinas GeraisPopular participationParticipatory democracyPublic ombudsmanOmbudsman of the State of Minas GeraisDissertaçãoCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA