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Item Centro de serviços compartilhados : a experiência do Estado de Minas Gerais(Fundação João Pinheiro, 2023-04-20) Thomaz, Andreane Rocha; Cruz, Marcus Vinícius Gonçalves da; http://lattes.cnpq.br/3678172153181366The brazilian public administration, in an endless process of improvement of its management, needs to create and use management instruments capable of implement efficiency in the governemet acts. And, in a scenario of transposition from a burocratic state to a management driven state, with focus on results, the Shared Service Center - SSC became a helpful instrument of promotion, not only of cost reduction and services improvement to the good function of the public machine, also as a increase of management efficiency to the sector. Already concolidated as an important instrument of management improvement in the private sector, the SSC promotes expectations, preparations ans strategic alignments to achive results, also inthe public sector. Although it has already been adopted by some foreign governs, the nacional experiences are incipient, fact that triggers the pioneering position in the implementation desired by the state of Minas Gerais government. With the propouse of analyse the procurement model used by the government, the present qualitative survey, analyzed the facilitators and hindering in the process of definition of a contractual model by the Govern of Minas Gerais to diagnose, implement and stabilization of a SSC, through desk research and interviews. Factors as the pioneer of the object, and legal limitations imposed on Public Administration for hiring services were identified as obstacles to be faced in the process of defining the contractual model. The physical centralization of government entities in the State of Minas Gerais in the City Administrative President Tancredo Neves was identified as a factor that facilitated the process of defining the model. Similarly, the support of top management of government was implicated as a facilitator in this process, as enabled technical visits to companies and public entities that have already deployed Shared Services Centers, appointed study group for preparation of the project, and operationalized the project.Item Desafios na gestão de frota de veículos: estudo de caso do estado de Minas Gerais(Fundação João Pinheiro, 2021-03-29) Spitale, Érika; Cruz, Marcus Vinicius Gonçalves da; http://lattes.cnpq.br/3678172153181366; Cruz, Marcus Vinicius Gonçalves da; Carneiro, Ricardo; Silva, Laura Angélica Moreira; Maia, Leonardo Caixeta CastroFleet management is an intricate activity, especially in the public sphere, as it involves governance parameters regulated by legislation. Fleet management contracts in the public area become increasingly complex due to the introduction of information technology tools and the search for outsourcing alternatives, such as hiring managers. This scenario increases the number of people involved in a contract, which allows for the emergence and aggravation of conflicts of interest between contracting parties and contractors. The post-hiring moment is still essential, especially with regard to the relationship between those involved in this relationship. This dissertation analyzes the governance structure of the vehicular maintenance model in the State of Minas Gerais from the perspective of the Agency Theory, described by Jensen and Meckling (1976). Through qualitative research of descriptive and explanatory focus, a survey was carried out documentary and interviews. These occurred with four reference professionals in fleet management in the State of Minas Gerais, in order to understand the evolution of official vehicle fleet management contracts of the Executive Branch of this state and 13 interviewees, who work in the execution of the vehicle maintenance quartering model. This collection aimed to gather information on the history of actions to improve the hiring of this management, in addition to identifying unfavorable actions performed by contractors of the vehicle maintenance quartering, such as: risks, opportunism and power, as well as the governance elements that minimize these actions, such as adopting contractual rules, controls, incentives and building trust between those involved in the contract. The research findings indicate evolutions and setbacks in contracting for fleet management in the period 2002 to 2008, the period in which decentralized contracting models were in effect. On the other hand, as of 2009, a governance structure has been built, arising from a set of rules and controls with the consolidation of a centralized contracting model. Regarding the vehicle maintenance quarterization model, it proved capable, through contractual rules, of minimizing some risks and identifying risk, opportunism and power actions. However, there are still some actions unfavorable to hiring, such as not complying with contractual deadlines or opportunism from auto repair shops. The study suggests the reinforcement of trust, through the construction of communication channels and alignment between those involved in the contract, in order to strengthen the governance elements and meet the guidelines for achieving good public governance.The dissertation contributes in theoretical terms, as there is a gap in the literature regarding the development of studies on contracting in the area of logistics in the public sector and in empirical terms it seeks to guide the conduct of managers and suppliers for the construction of contracting governance along these lines.