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Item O uso das mídias sociais no poder público: análise do perfil 'Senado Federal' no Facebook(Fundação João Pinheiro, 2016-03-30) Santos, Gustavo Henrique Campos dos; Dufloth, Simone Cristina; http://lattes.cnpq.br/6166815079725368; Rocha, Elisa Maria Pinto da; Vasconcelos, Maria Celeste Reis LoboSocial media such as Facebook can represent to the state a new channel of communication for interaction with citizens, both for dissemination of public information and social control of government acts, and for monitoring the resulting content of this interaction. Through the analysis of materials of social media, public administrators would be able to instrumentalize the public interest for the development of more effective public policies that meets or even exceeds the needs of society. In this sense, the present work aims to analyze the use of social media as a tool of political participation of citizens from the study of the profile "Senado Federal" on Facebook. To fulfill this objective, the post called "And now, who can defend myself?" dated August 2015 was analyzed. The publication deals with the effectiveness of civil rights, being considered one of the most successful profile publications. As a result of the research, we realize the importance of social media for enhancing the state-society interaction. There is a large share of Internet users in the content posted by the Senate in the study profile, due to the use of the channel for the promotion of citizenship. Although the tool is still very little used for monitoring the content produced by Internet users, there is a number of advantages in the use of social media to communicate with the society, including the costs for operation.Item Análise das demandas de informação encaminhadas pelos cidadãos à Ouvidoria-Geral do Estado de Minas Gerais: limitações e possibilidades(Fundação João Pinheiro, 2017-03-30) Cruz, Camila Campos da; Rocha, Elisa Maria Pinto da; http://lattes.cnpq.br/0147730252141038; Batittuci, Eduardo Cerqueira; Costa, Bruno Lazzarotti Diniz; Carvalhais, Jane NoronhaThis work consists of a study about the General Ombudsman's Office of the State of Minas Gerais (OGE), which emphasizes one of the main purposes of this body, namely, to listen to and treat the information demands made by citizens about the services provided by the State. The analysis presented here involves, firstly, a conceptual and historical discussion about public ombudsmen, with emphasis on the history and conception of the OGE, as well as on the use of new information and communication technologies (ICT). Then, the results obtained through the analysis of the description of the operation of the OGE, the characteristics of the demands of the information sent by the citizens to the organ and the survey carried out in the field through interviews with the Ombudsmen are presented and interpreted. Based on this information, this work proposes actions and measures that may contribute to the improvement of the internal procedures of the OGE, related to the demands of information sent by citizens to the organ.Item Ouvidorias públicas e canais de participação cidadã: análise da contribuição das Tecnologias de Informação e Comunicação (TICs) para os meios de interlocução disponibilizados à população(Fundação João Pinheiro, 2018-03-09) Rodrigues, Mariana da Silva; Dufloth, Simone Cristina; http://lattes.cnpq.br/6166815079725368; Brasil, Flávia de Paula Duque; Vasconcelos, Maria Celeste Reis Lobo deThe progress in Information and Communication Technologies (ICTs) favors new ways of relating between citizens and governments. In this scenario, the public ombudsmen are pointed by the Brazilian Government as an instrument to enable this interaction and over the years have been improving to facilitate the channels of access of the population to these entities. Therefore, the objective of this study is to analyze the performance of the public ombudsman of federal higher education institutions (IFES) in the citizen participation, in order to identify if these entities are prepared to listen to the population and how they organize themselves in this sense. The proposed methodology has a quali-quantitative nature, starts from a theoretical review of the central themes of the study, documentary survey and application of a questionnaire addressed to the public ombudsman of the IFES at the national level. It was also adopted a multiple case study in three ombudsman of IFES, with simulation of attendance of the manifestations by channel and interviews with the responsible ombudsmen. The results of the study show that IFES public ombudsman, despite presenting some similarities of processes and guidelines, still need norms that standardize the rules of action, as well as oversight of what already exists in this sense, in order to ensure similar conditions of attendance and encouragement of participation. In addition, the data revealed that ICTs amplify the access of citizens who wish to interact with the State through the public ombudsman, but in order for these entities to effectively provide space for citizen participation, it is still necessary to invest in the structure, standards and dissemination of the role of public ombudsman by the public authority. With this, it is expected to stimulate the construction of a culture of more proactive participation and to arouse in the population interest to cooperate with the public administration.