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Item Gestão de níveis de serviços em contratos de telecomunicações na rede IP multisserviços do Estado de Minas Gerais: estudo de caso Prodemge(2020) Magri, Norma Lúcia Neves; Laia, Marconi Martins de; Câmara, Mauro AraújoO Acordo de Nível de Serviço ou simplesmente SLA, do termo em inglês Service Level Agreement tem se mostrado uma importante ferramenta que auxilia tanto as empresas contratantes quanto as contratadas. Além de permitir às partes especificar suas expectativas e necessidades com relação aos direitos e deveres na prestação do serviço, detalha as métricas para mensurar a qualidade e a eficácia do processo. Além disso, também prevê consequências no caso do não cumprimento dos níveis previamente acordados entre as partes. Diante disso, o objetivo desta pesquisa foi realizar um estudo de caso sobre a Gestão de Níveis de Serviços da Rede IP Multisserviços, para identificar os processos implementados na PRODEMGE, que exerce a função de Secretaria Executiva, além de demonstrar a evolução dos resultados apresentados na gestão no período de 2014 a 2020. Os resultados obtidos neste período demonstram que, com a criação de um grupo de controle multiempresarial cooperativo, composto de representantes das operadoras de telecomunicação e da PRODEMGE, os processos implementados proporcionaram uma melhoria contínua nos resultados da gestão e na qualidade da prestação dos serviços.Item Equilíbrio econômico-financeiro dos contratos administrativos: uma análise dos critérios empregados na classificação dos riscos cambiais e de preços(2021) Mello, Kamila Gomes Laranjo Stockler de; Araújo, Maria Isabel Rodrigues; Costa, Bruna de Paula Ferreira; Lopes, Virgínia BracarenseO ordenamento jurídico brasileiro garante a intangibilidade das cláusulas financeiras dos contratos administrativos, ou seja, o direito à manutenção do equilíbrio econômico-financeiro. Contudo, o direito à recomposição do equilíbrio econômicofinanceiro está condicionado à classificação dos eventos segundo sua ordinariedade, que devem ser assumidos pelo particular, ou extraordinariedade, os quais ensejam a revisão. Nesse contexto, constatou-se que diante da complexidade dos fatos da vida, no plano prático, há certa subjetividade na classificação dos eventos. Assim, buscou-se identificar e analisar, por meio de uma abordagem qualitativa, os critérios que têm embasado os processos de concessão de reequilíbrio econômico-financeiro relativos à variação cambial e oscilação dos preços dos insumos. Em face do estudo desenvolvido, conclui-se pela identificação de apenas um critério, em cada uma das categorias de análise, que pode garantir objetividade e uniformidade aos processos de concessão de reequilíbrio econômico financeiro. Nessa perspectiva, pode-se constatar uma escassez de recursos que permitam avaliar de forma objetiva os riscos contratuais. Portanto, esse cenário reforça a necessidade de se buscar alternativas que superem ou mitiguem os problemas decorrentes das limitações que permeiam a classificação dos eventos quanto a sua ordinariedade e extraordinariedade.Item Os desafios relacionados ao planejamento de parcerias público-privadas no Brasil e o papel do procedimento de manifestação de interesse como instrumento de acréscimo de eficiência aos projetos: um olhar sobre a experiência em Minas Gerais(Fundação João Pinheiro, 2018-04-27) Antunes, Mariana de Araújo; Guimarães, Alexandre Queiroz; http://lattes.cnpq.br/8850956320615888; Guimarães, Alexandre Queiroz; Carneiro, Ricardo; Silva, Cristiana Maria Fortini Pinto eThis study addresses the challenge of overcoming obstacles to the consolidation of the PublicPrivate Partnerships model as an alternative to efficient public enterprises, as well as the role of the Expression of Interest Procedure to remedy them. In view of the challenges that still lie in the realization of PPPs in Brazil, the work promotes a reflection about the convergence between the good practices pointed out by the theory developed on the subject in recent years and the reality of the practice of the provision of public activities through of PPPs in the country. Considering that the institutions and the competences accumulated in the public sector are central elements for the development of Public-Private Partnerships, the work takes as analytical reference the State of Minas Gerais, realizing an exploratory illustration of the experience of Minas Gerais with projects of PPP and with the of PMIs. The proposed analysis was based on bibliographical research, documentary review and unstructured interviews with public servants who work with the feasibility of PPP projects. The documentary review was based mainly on the information and documents made available by Prodemge on the Expression of Interest of the Minas Gerais Technology Platform project carried out in 2017, which is an object of study. The analysis of the conduction of said PMI allowed to verify that the last experience of Minas Gerais in the edition and conduction of a procedure of this nature was highly promising. In general, it can be said that the conduction of the PMI of the Technological Platform was in accordance with the best practices pointed out in the theory for the Conduct of Procedures of Manifestation of Interest. This study points to the conclusion that the good practices identified in conducting the PMI studied may be a reflection of the conjunction of experiences of experienced public contractors and of the BDMG, positively influencing the conduct of said procedure and generating gains of organizational knowledge. In this sense, the result of the research reinforces the conclusion about the key role of the institutions for the development of resources and procedures aimed at the development of Public Private Partnerships in Brazil.Item Centro de serviços compartilhados : a experiência do Estado de Minas Gerais(Fundação João Pinheiro, 2023-04-20) Thomaz, Andreane Rocha; Cruz, Marcus Vinícius Gonçalves da; http://lattes.cnpq.br/3678172153181366The brazilian public administration, in an endless process of improvement of its management, needs to create and use management instruments capable of implement efficiency in the governemet acts. And, in a scenario of transposition from a burocratic state to a management driven state, with focus on results, the Shared Service Center - SSC became a helpful instrument of promotion, not only of cost reduction and services improvement to the good function of the public machine, also as a increase of management efficiency to the sector. Already concolidated as an important instrument of management improvement in the private sector, the SSC promotes expectations, preparations ans strategic alignments to achive results, also inthe public sector. Although it has already been adopted by some foreign governs, the nacional experiences are incipient, fact that triggers the pioneering position in the implementation desired by the state of Minas Gerais government. With the propouse of analyse the procurement model used by the government, the present qualitative survey, analyzed the facilitators and hindering in the process of definition of a contractual model by the Govern of Minas Gerais to diagnose, implement and stabilization of a SSC, through desk research and interviews. Factors as the pioneer of the object, and legal limitations imposed on Public Administration for hiring services were identified as obstacles to be faced in the process of defining the contractual model. The physical centralization of government entities in the State of Minas Gerais in the City Administrative President Tancredo Neves was identified as a factor that facilitated the process of defining the model. Similarly, the support of top management of government was implicated as a facilitator in this process, as enabled technical visits to companies and public entities that have already deployed Shared Services Centers, appointed study group for preparation of the project, and operationalized the project.Item Desafios na gestão de frota de veículos: estudo de caso do estado de Minas Gerais(Fundação João Pinheiro, 2021-03-29) Spitale, Érika; Cruz, Marcus Vinicius Gonçalves da; http://lattes.cnpq.br/3678172153181366; Cruz, Marcus Vinicius Gonçalves da; Carneiro, Ricardo; Silva, Laura Angélica Moreira; Maia, Leonardo Caixeta CastroFleet management is an intricate activity, especially in the public sphere, as it involves governance parameters regulated by legislation. Fleet management contracts in the public area become increasingly complex due to the introduction of information technology tools and the search for outsourcing alternatives, such as hiring managers. This scenario increases the number of people involved in a contract, which allows for the emergence and aggravation of conflicts of interest between contracting parties and contractors. The post-hiring moment is still essential, especially with regard to the relationship between those involved in this relationship. This dissertation analyzes the governance structure of the vehicular maintenance model in the State of Minas Gerais from the perspective of the Agency Theory, described by Jensen and Meckling (1976). Through qualitative research of descriptive and explanatory focus, a survey was carried out documentary and interviews. These occurred with four reference professionals in fleet management in the State of Minas Gerais, in order to understand the evolution of official vehicle fleet management contracts of the Executive Branch of this state and 13 interviewees, who work in the execution of the vehicle maintenance quartering model. This collection aimed to gather information on the history of actions to improve the hiring of this management, in addition to identifying unfavorable actions performed by contractors of the vehicle maintenance quartering, such as: risks, opportunism and power, as well as the governance elements that minimize these actions, such as adopting contractual rules, controls, incentives and building trust between those involved in the contract. The research findings indicate evolutions and setbacks in contracting for fleet management in the period 2002 to 2008, the period in which decentralized contracting models were in effect. On the other hand, as of 2009, a governance structure has been built, arising from a set of rules and controls with the consolidation of a centralized contracting model. Regarding the vehicle maintenance quarterization model, it proved capable, through contractual rules, of minimizing some risks and identifying risk, opportunism and power actions. However, there are still some actions unfavorable to hiring, such as not complying with contractual deadlines or opportunism from auto repair shops. The study suggests the reinforcement of trust, through the construction of communication channels and alignment between those involved in the contract, in order to strengthen the governance elements and meet the guidelines for achieving good public governance.The dissertation contributes in theoretical terms, as there is a gap in the literature regarding the development of studies on contracting in the area of logistics in the public sector and in empirical terms it seeks to guide the conduct of managers and suppliers for the construction of contracting governance along these lines.