8 resultados
Resultados de Busca
Agora exibindo 1 - 8 de 8
Item A estabilidade do servidor público e a burocracia temporária: estudo de caso dos professores de educação básica do estado de Minas Gerais(Fundação João Pinheiro, 2022) Espinola, Thaísa Ferreira Amaral Gomes; Cruz, Marcus Vinicius Gonçalves da; http://lattes.cnpq.br/3678172153181366; Cruz, Marcus Vinicius Gonçalves da; Oliveira, Kamila Pagel; Moura, Ana Lúcia Neves de; Oliveira, Breynner Ricardo deAfter the promulgation of the 1988 Constitution, there were changes in the concept of public service, as well as changes in the characteristics of the Brazilian public bureaucracy, such as the flexibilization of the stability of the public servant, these changes being reflections of the movement called New Public Management, defended by the Administrative Reform of 1995. However, permanent bureaucracy remained as a rule, occupying a position of effective provision, with temporary bureaucracy provided exceptionally. Since then, several other new proposals for modifying the characteristics and management of Brazilian public servants have emerged, such as the Administrative Reform of PEC no 32/2020, currently under debate in the National Congress. In general, proposals to change the characteristics of public bureaucracy focus on the institute of stability, seeking its flexibility or extinction, thus transforming a large part of the current stable public bureaucracy into temporary. The present research analyzed the influence of the public servant's stability in the policies and practices of people management, through the case study of a temporary and stable street level bureaucracy, represented by the Basic Education Teachers (PEB) of the state school system of State of Minas Gerais, from the point of view of its immediate superiors, the middle-level bureaucracy, the School Directors. The methodological procedures favored a qualitative approach, with a descriptive character, using data collection instruments from the literature review, documental research and interviews. The stability of the public servant, in general, is not perceived as a differentiating factor in the professional performance of the public servant and in determining the performance of PEB competencies, considering personal characteristics and management as determining factors in such variables. The lack of job stability was identified as harmful to the worker's mental health and as an impediment to the feeling of organizational belonging, which influences the behavior of public servants and their organizational dedication. In relation to administrative discontinuity, the high turnover of personnel generated by the lack of stability is seen as a factor that contributes to the rupture in management, compromising institutional results and preventing the improvement of people management policies and practices, and consequently, a higher quality public service. The stability of the civil servant, therefore, in general, positively influences people management practices and policies in the public sector and is still seen as attractive for joining the public service due to the economic security it provides. However, it was stressed the importance of effective management and the existence of effective instruments that make it possible to measure the performance of the server, as well as effectively apply the termination measures, in case of unsatisfactory performance, or of awards, in case of excellent performance.Item Sistema de Licenciamento Ambiental (SLA): uma análise da digitalização do serviço de requerimento de licenciamento ambiental em Minas Gerais na perspectiva do usuário(2021) Santos, Luis Guilherme da Silva; Silva, Max Melquíades da; Viana, Raquel de Mattos; Andrade, Rafael Lara MazoniCom a grande velocidade das inovações tecnológicas, os governos passaram a utilizar as Tecnologias da Informação e Comunicação para efetivação de serviços públicos à sociedade. Por meio do Governo Digital a administração pública é capaz de ampliar a disponibilização de seus serviços a um maior número de pessoas e proporcionar ao cidadão a comodidade de solicitar serviços de maneira não presencial, além de reduzir gastos do governo e aumentar sua arrecadação. A Secretaria de Estado de Meio Ambiente e Desenvolvimento Sustentável oferece o serviço de Licenciamento Ambiental de maneira digital, através do Sistema de Licenciamento Ambiental no Portal Ecosistemas. Contudo, uma maior eficiência do governo pode não significar maior satisfação do cidadão, que nem sempre dispõe de recursos para acompanhar as inovações tecnológicas. Além disso, para a utilização dessas tecnologias é necessário um certo nível de aprendizado que pode significar um obstáculo para pessoas de pouca instrução. Este trabalho analisou a percepção dos usuários do Sistema de Licenciamento Ambiental da SEMAD com o intuito de verificar se a mudança para um sistema totalmente digital foi benéfica também para o usuário. A metodologia utilizada foi pesquisas bibliográfica e documental, com conteúdo referente aos serviços ofertados pela SEMAD e à transição para o Governo Digital. Além disto, foi aplicado um questionário aos usuários do SLA com o intuito de captar a percepção do cidadão a respeito do serviço digital. A pesquisa evidenciou que a maior parte dos usuários questionados percebem que houve aumento da eficiência na prestação do serviço, mas ainda existem pontos que precisam ser melhorados.Item O relacionamento governo e a qualidade do serviço público dentro do pressuposto das novas tecnologias de informação e comunicação: estudo aplicado ao governo do estado de Minas Gerais(2016) Garcia, Joseane Ferreira Marcolino; Dufloth, Simone Cristina; Soares, Helena Teixeira Magalhães; Morais, Reinaldo Carvalho deNa administração pública, a qualidade da prestação do serviço público e o relacionamento governo-cidadão tornam-se foco, com a finalidade de entender e atender melhor às necessidades e anseios dos cidadãos. Neste contexto, o presente trabalho foi desenvolvido com o objetivo de analisar o potencial do estado de Minas Gerais nessas duas temáticas, por meio de tendências, concepções e experiências internacionais. Tal objetivo foi alcançado por meio de uma pesquisa exploratória, qualitativa, utilizando-se de técnicas de levantamento bibliográfico e pesquisa documental, e entrevistas com pessoas experientes no problema pesquisado. Foi realizado também estudo de múltiplos casos e observação assistemática e participante. Concluiu-se pelo estudo que o governo de Minas tem evidenciado iniciativas para estabelecer aproximação com os cidadãos e melhorar a qualidade da prestação do serviço público. Em adição a isso, novas medidas do governo mineiro trarão padronização e personalização das informações e serviços públicos aos cidadãos, além da integração dos canais de relacionamento, permitindo aos cidadãos escolher o canal pelo qual desejam acessar um serviço. É preciso destacar, no entanto, que esta integração a ser realizada é apenas um passo na evolução da experiência uniforme do cidadão para recebimento de serviços públicos.Item O Programa Transforma Minas na perspectiva dos servidores públicos da Secretaria de Estado de Meio Ambiente e Desenvolvimento Sustentável de Minas Gerais(Fundação João Pinheiro, 2020-03-27) Bonaccorsi, Mauro Manzali; Oliveira, Kamila Pagel de; http://lattes.cnpq.br/3216062751491834; Oliveira, Kamila Pagel de; Cruz, Marcus Vinícius Gonçalves; Bernardi, Mônica Moreira Esteves; Ckagnazaroff, Ivan BeckThe Transforma Minas Program is a public management policy aimed at selecting managers to occupy middle-level positions, with the goal of professionalizing and strengthening the middle-level bureaucracy and state capacity to face the challenges and fulfillment of social demands on the present, with the provision of public services and the implementation of better quality public policies, with greater optimization of resources, leading to the expansion of their coverage. The research aimed to analyze the implementation of the Transforma Minas Program and its contribution to the promotion of people management based on merit and competence, in the perception of public servants of the State Secretariat for the Environment and SustainableDevelopment - Semad. Developed from June to October 2022, the research followed a qualitative approach methodology, supported by a literary review and which proposed to collect data in the field through documentary exploration, direct observation and interviews with a semi-structured script. After collected, the data analysis were developed with Microsoft Excel and Atlas TI softwares, creating spreadsheets to identify codes, grouped into analysis categories. The research results identified that (1) despite an initiative, the Transforma Minas Program, by itself, is not enough to promote the professionalization of the public service, requiring the rescue or (re)formulation of other policies for public management of people to reach other segments of public servants; (2) belatedly, an effort is being made to monitor turnover and measure results linked to the performance of managers selected by Transforma Minas to verify the effectiveness of the policy; (3) the adherence of the Transforma Minas Program at Semad is still small, the selection process being used only when the manager of the vacancy and the Senior Management do not have an internal or external person to indicate to fill the vacant position of manager and (4) People management at Semad, slowly, is on the way to consolidating a strategic management of Human Resources. The verification in the field of how this public policy has been fulfilling the purposes for which it was conceived, of promoting the attraction, impersonal and transparent selection, performance and continuous development of public managers, and of monitoring the engagement of the leaders of the referred body of the Power Executive of Minas Gerais makes it possible to promote improvements and new directions for the Program.Item Design de serviços públicos à luz da centralidade do usuário na intermediação de mão de obra no SINE-PBH(Fundação João Pinheiro, 2021-03-19) Oliveira, Manoel Messias Tolentino de; Cruz, Marcus Vinícius Gonçalves da; http://lattes.cnpq.br/3678172153181366; Dufloth, Simone Cristina; http://lattes.cnpq.br/6166815079725368; Dufloth, Simone Cristina; Cruz, Marcus Vinícius Gonçalves da; Ferraz, Leonardo de Araújo; Lima, Reginaldo de Jesus CarvalhoThis dissertation applies the principles, tools and prescriptions of Service Design, aiming to answer how this approach can contribute to the analysis and proposition of public services centered on the citizen. Qualitative research was carried out in the labor intermediation serviceof the Sistema Nacional de Emprego (SINE) and offered by the BH Resolve agency, which is part of the organizational structure of the Municipality of Belo Horizonte. The research included interviews with managers and agency attendants, open questionnaires applied to members of the Conselho Municipal do Trabalho, Emprego e Renda de Belo Horizonte (CMTER) and direct observation. From the data analysis, artifacts related to the user journey and the service ecosystem were elaborated, in addition to indicators to measure the centrality of the citizen. The results of the study revealed misalignments between what is offered and the realities and needs of the public and, with the findings of the study, improvements were suggested for greater convergence of the service to its users. Given this, Service Design proved to be a promising way to design and realign citizen-centric public services.Item Competências digitais no âmbito do Programa Belo Horizonte - Cidade Inteligente: uma análise da percepção dos agentes públicos do Centro Integrado de Operações de Belo Horizonte(Fundação João Pinheiro, 2023-03-31) Baladon, Helena Braulia Falconi; Dufloth, Simone Cristina; http://lattes.cnpq.br/6166815079725368; Dufloth, Simone Cristina; Moraes, Leonardo Barbosa; Silva, Max Melquiades daThis research examines initiatives and perceptions regarding the relevance and development of digital competencies by public agents who work at the Integrated Operations Center of Belo Horizonte (COP-BH), based on the premises of the Belo Horizonte Smart City Program (BHCI). To do so, the digital competencies assigned to public agents who work at COP-BH were adapted based on the Digital Reference Dynamic Framework (QDRCD) in order to analyze their relevance to the work performance of these agents, as well as the development of these competencies, considering the context of the BHCI Program. The research methodology involved a qualitative-quantitative approach, with the use of bibliographic, documentary and field research. The field research was conducted at COP-BH and included the application of structured questionnaires to all public agents who work in the institution, as well as semi-structured interviews with managers. The questionnaires were applied to verify the relevance of the assigned digital competencies, and the interviews were conducted to investigate the managers' perceptions regarding the development of these competencies at the Integrated Center. The results of the research reveal that the digital competencies assigned to COP-BH are perceived as extremely relevant by public agents for the performance of their activities and are being addressed, albeit incipiently, in the development of public agents with the implementation of the BHCI Program. However, it was observed, from the perceptions of the managers, that initiatives for the development of digital competencies still lack systematized planning and evaluation tools in the general context of COP-BH.Item Teletrabalho no serviço público: o caso da Secretaria de Estado de Saúde de Minas Gerais(Fundação João Pinheiro, 2023-03-30) Campos, Vanessa; Nascimento, Luís Felipe Zilli do; http://lattes.cnpq.br/5043394873182841; Nascimento, Luís Felipe Zilli do; Cruz, Marcus Vinícius Gonçalves da; Souza, Rosânia Rodrigues de; Viana, Raquel de MattosThe COVID-19 pandemic scenario deeply impacted the world of work. At first, to avoid the spread of the disease and curb the sanitary crisis, many professionals had to be placed in remote work modalities. Such arrangements, however, were functional in various sectors of the economy, being definitely adopted even after the end of the most acute period of the pandemic, when social and professional activities began to resume their normality. In a context that, in practical terms, is already beginning to configure itself as "post-standard”, it is necessary to better understand the legacies that the crisis has left to the world of work and its new configurations. Seeking to contribute to this discussion, the present study proposed to conduct a case study on the professional universe of the Minas Gerais State Secretariat of Health (SES/MG), a unit that adopted emergency teleworking during the pandemic, but maintained this arrangement for many of its servers after the normalization of their activities. From a series of semi-structured interviews conducted with folder professionals, it was analyzed how the definitive introduction of teleworking modified work routines and organizational logic, as well as the methods of controlling the activities and the management of teams of SES/ MG. In addition, it was sought to understand how remote work also affected interpersonal relationships in the workplace and in the personal sphere of the servers. In general, the study identified a series of impacts that the adoption of remote work has designed on management processes and daily professional activities. Among the main effects can be listed the flexibility of the logic and mechanisms of work control of the servers (weakened part of the premise of bodies control and their movements, increasing the focus on deliveries and goals); As well as the most accurate mapping of the Secretariat's work and production flows, based on the new monitoring and evaluation instruments implemented not only by the state executive, but also by the unit itself. Among the servers, on the other hand, there is a strong perception of increased workload, as well as intensifying control over their activities, despite the apparent work flexibility brought by the remote model.Item Minas inova?: uma análise da inovação no governo de Minas na Secretaria de Estado de Planejamento e gestão de Minas Gerais (SEPLAG/MG)(2021) Guimarães, Bruno Volpini; Câmara, Mauro Araújo; Santos, Ester Carneiro do Couto; Guedes, Roger de MirandaO objetivo deste trabalho é entender como foi desenvolvida a inovação em governo em Minas Gerais desde seu início institucionalizado em decreto governamental, em 2003, e quais os principais desafios enfrentados pelo tema e seu responsável no estado, a Superintendência Central de Inovação e Modernização Institucional da Secretaria de Estado de Planejamento e Gestão de Minas Gerais, bem como boas práticas e aprendizados nas iniciativas e projetos realizados nos últimos 17 anos. Para isso, foi realizada uma revisão bibliográfica, uma pesquisa exploratória, em documentos oficiais e relatórios internos do setor, e uma entrevista semiestruturada com nove servidores ou ex-servidores da Scim. Concluiu-se que, embora a inovação em governo tenha trazido resultados assertivos nos últimos anos para o aparato estadual, os principais desafios enfrentados pelo tema em Minas Gerais estão relacionados com a falta de orçamento, baixo patrocínio da alta gestão ou cultura organizacional pouco propícia a servidores inovadores. Por isso, é necessário garantir que o fortalecimento e importância do tema não dependa somente da gestão vigente, e que, para isso, seja criada uma cultura de inovação por todo o Estado.